Last Updated: October 5, 2025
Nibal operates this online store and website, nibalstore.com, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide a refined and enjoyable shopping experience for our customers.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
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Personal Information We Collect
“Personal Information” refers to information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or cannot be associated with an individual.
We may collect the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Payment information, including payment card details or other payment-related information required to process transactions.
- Account information, including usernames, passwords, preferences, and settings.
- Transaction information, including products viewed, added to cart, purchased, exchanged, or returned.
- Communications, including messages, inquiries, and customer service interactions through email, WhatsApp, or other channels.
- Device information, including IP address, browser type, operating system, and device identifiers.
- Usage information, including how and when you interact with our website and Services.
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Sources of Personal Information
We collect personal information from:
- You directly when you create an account, place an order, subscribe to updates, or contact us.
- Automated technologies such as cookies and similar tracking technologies when you browse our website.
- Service providers who assist us in operating our business and fulfilling customer orders.
- Marketing, analytics, and delivery partners involved in providing our Services.
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How We Use Personal Information
We use your personal information for the following purposes:
- Processing, managing, and delivering orders.
- Communicating with you regarding your purchases and customer support requests through WhatsApp (+971 52 213 3810) or email.
- Improving our website, products, and customer experience.
- Detecting, preventing, and investigating fraud, security issues, or unauthorized activity.
- Sending promotional offers, updates, and marketing communications, where permitted by law.
- Complying with applicable laws and legal obligations within the United Arab Emirates.
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Sharing Personal Information
We may share your personal information with:
- Shipping and delivery providers to fulfill and deliver your orders.
- Payment processing providers to complete transactions securely.
- Marketing, analytics, and advertising partners operating under their own privacy practices.
- Government authorities, regulators, or legal entities when required by law or to protect our rights.
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Third-Party Websites and Links
Our website may contain links to third-party platforms, including social media accounts such as Instagram (@nibal.ae). We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
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Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
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Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
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Your Rights and Choices
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction or deletion of your personal information.
- Withdraw consent to receive marketing communications.
- Request information regarding how your personal information is processed.
To exercise any of these rights, please contact us using the information below.
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International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your country of residence when necessary for the operation of our Services.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page along with a revised “Last Updated” date.
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Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Website: nibalstore.com
WhatsApp: +971 52 213 3810
Location: Dubai, United Arab Emirates